The Experience Game

In this episode of The Finnovator I wanted to take a slightly different tack, and share two things that I learnt at the beginning of the year.

The first was a lesson on the importance of being willing to ask questions instead of assuming that you have to work it out, resulting in me fulfilling a long-held ambition of running a workshop at Bridgeclimb Sydney.

The second is about what that experience solidified in the minds of participants about the two key factors that provide the core framework for designing and delivering a client experience that will make your business become a client satisfaction and retention machine.

 

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